Dear <strong>%customer_full_name%</strong>,<br><br>The <strong>%service_name%</strong> appointment 
                     with <strong>%employee_full_name%</strong> at <strong>%location_address%</strong>, scheduled for
                     <strong>%appointment_date_time%</strong> is waiting for a confirmation.<br><br>Thank you for 
                     choosing our company,<br><strong>%company_name%</strong>